Question 1

Shipping & Delivery

Accepted Answer

How quickly will my order ship?Orders typically ship within 1–2 business days. Most orders are dispatched the next business day unless otherwise noted.How much does shipping cost?Domestic U.S. orders under $75 ship for a flat rate of $8.95. Orders totaling $75 or more receive free standard shipping.How long does delivery take?Standard U.S. delivery typically takes 2–4 business days after your order ships. Weather, holidays and carrier delays may affect delivery times.Which shipping carriers does BrFur use?We ship using USPS, UPS or another reputable carrier depending on the order and destination.Will I receive tracking information?Yes. Tracking information will be provided after your order has shipped.

Question 2

Wholesale

Accepted Answer

Does BrFur currently offer wholesale purchasing?We plan to begin offering wholesale opportunities in the first quarter of 2027. Additional information will be available as we finalize the program.Can retailers express interest before the wholesale program launches?Yes. Retailers interested in carrying BrFur products may contact us at admin@brfur.com with their store name, location, website or social-media page, and the products they are interested in carrying.

Question 3

About Brfur

Accepted Answer

Where is BrFur located?BrFur is based in Milwaukee, Wisconsin. We are a small-batch brand focused on durable gloves, mittens and leather goods built for work and outdoor use.Where are BrFur products made?Our BrFur gloves, mittens and handcrafted leather goods are made in the USA. Our Wisconsin Woolie Classic Mittens are handcrafted in small batches in Milwaukee, Wisconsin. BrFur hats use imported hat blanks that are finished and branded in the USA. Country-of-origin information is provided on each product page.Does BrFur support charitable organizations?Yes. BrFur proudly donates a portion of its proceeds to organizations supporting veterans, first responders and youth programs.How can I contact BrFur?Email us at admin@brfur.com or use the contact form on our website. We are happy to help with products, sizing, shipping or returns.

Question 4

Products & Sizing

Accepted Answer

What materials are used in the Wisconsin Woolie Classic Mittens?The Wisconsin Woolie Classic combines a 410 GSM brushed Melton wool-blend shell, soft Polartec® Classic 200 fleece insulation and genuine American bison-leather palms.What temperatures are the Wisconsin Woolie Classic Mittens designed for?The Wisconsin Woolie Classic is recommended for approximately 10°F to 32°F conditions. Individual comfort may vary based on activity level, wind and weather conditions.How do I choose the correct size?Please refer to the sizing chart included with the product photos. If you are between sizes or need assistance, contact us at admin@brfur.com before ordering.Will bison leather vary in appearance?Yes. Genuine bison leather has natural grain patterns, markings and slight color variations. These characteristics make every item unique and are not considered defects.Will sold-out products be restocked?Some BrFur products are handcrafted in limited batches and may not return in the same material or color. Join our mailing list or follow BrFur on social media for restock and new-release announcements.

Question 5

Care Instructions

Accepted Answer

How should I care for my BrFur products?Always follow the care instructions included with your product. Avoid machine washing or drying products containing leather unless specifically directed. Allow wet products to air-dry naturally and keep them away from direct heat.What should I do if my gloves or mittens get wet?Allow them to air-dry naturally at room temperature. Do not place leather products on a radiator, near a heater or inside a clothes dryer.How should I care for BrFur leather?Remove surface dirt with a soft cloth and allow damp leather to air-dry completely. Apply BrFur Leather Cream sparingly when conditioning is needed. Always test leather-care products on a small, less-visible area first.

Question 6

Returns & Exchanges

Accepted Answer

What is your return and exchange policy?If you purchased directly from BrFur.com and are not completely satisfied, please contact us so we can help make it right. Eligible products may be exchanged, replaced or returned for a refund.How do I begin a return or exchange?Email admin@brfur.com with your name, order number and reason for the return or exchange. We will provide the next steps.Who pays for return shipping?Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect.

FAQ

Frequently asked questions